Privacy Policy - Krishna Talks

1. Introduction

At Krishna Talks, a product of Helix Software Services, we deeply respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our spiritual guidance service. We maintain a minimalist approach to data collection, requiring only your WhatsApp number to provide our service.

We understand that spiritual conversations are deeply personal and sacred. Therefore, we maintain the highest standards of privacy and confidentiality for all user interactions.

By using our Service, You agree to the collection and use of information in accordance with this Privacy Policy.

2. Definitions

For the purposes of this Privacy Policy:

Service refers to the Krishna Talks platform.
Company (referred to as either "the Company", "We", "Us" or "Our") refers to Helix Software Services.
Personal Data is any information that relates to an identified or identifiable individual. In our case, this is primarily limited to your WhatsApp number.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
Account means a unique account created for You to access our Service or parts of our Service.
Cookies are small files placed on Your device by a website, containing details of Your browsing history on that website among its many uses.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

3. Information We Collect

3.1 Personal Information

WhatsApp phone number only (we do not collect names or email addresses)
Payment information (processed securely through our payment partners)
Account credentials and preferences
Communication preferences and settings

3.2 Conversation Data

Your spiritual questions and messages to Krishna Talks
AI responses and guidance provided
Conversation timestamps and context
User feedback and ratings

3.3 Usage Data

Device information and operating system
IP address and general location (country/region)
Usage patterns and service interactions
Error logs and technical diagnostics
Information about the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, and other diagnostic data

4. How We Use Your Information

4.1 Service Delivery

Providing personalized spiritual guidance through Krishna Talks
Maintaining conversation context for better responses
Enabling WhatsApp integration for seamless communication
Processing hourly usage payments and managing your account

4.2 Service Improvement

Analyzing conversation patterns to improve AI responses
Identifying and fixing technical issues
Enhancing the spiritual guidance quality and relevance
Developing new features based on user needs

4.3 Communication

Sending service updates and important notifications
Providing customer support and assistance
Sharing relevant spiritual content (with your consent)
Processing your feedback and suggestions

4.4 Business Purposes

To manage Your Account and provide You with customer support
To fulfill any other purpose for which You provide it
For business transfers in connection with any merger, sale of Company assets, financing, or acquisition
To evaluate and improve our Service, products, services, marketing, and user experience

5. Tracking Technologies and Cookies

We use minimal cookies and tracking technologies:

Necessary / Essential Cookies: Required for website functionality and user authentication
Session cookies: For user authentication and service delivery
Functionality Cookies: To remember choices You make when using the Service
Analytics cookies: To understand service usage (anonymized)
No advertising or behavioral tracking cookies

You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.

6. Data Security Measures

We implement industry-standard security measures to protect your information:

End-to-end encryption for all conversations
Secure data storage with regular backups
Access controls and authentication protocols
Regular security audits and vulnerability assessments
Compliance with Indian data protection regulations
Staff training on privacy and security best practices

While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. No method of transmission over the Internet or method of electronic storage is 100% secure.

7. Data Sharing and Disclosure

We do not sell, trade, or share your personal information with third parties, except in the following circumstances:

7.1 Service Providers

Payment processors for hourly usage billing
Cloud hosting providers for secure data storage
WhatsApp Business API for message delivery
Analytics providers for service improvement (anonymized data only)

7.2 Legal Requirements

When required by law or legal process
To protect our rights and property
To ensure user safety and prevent harm
In case of business transfer or merger

8. Your Privacy Rights

You have the following rights regarding your personal information:

Access: Request copies of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data
Portability: Request transfer of your data
Objection: Object to certain data processing activities
Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us at privacy@krishnatalks.in

9. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy:

Account information: Until account deletion or 2 years of inactivity
Conversation data: 1 year from last interaction (for service improvement)
Payment records: As required by Indian tax and accounting laws
Technical logs: 90 days for troubleshooting purposes

We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

10. Children's Privacy

Krishna Talks is designed for adults seeking spiritual guidance. We do not knowingly collect information from children under 18. If you believe we have collected information from a minor, please contact us immediately.

11. International Data Transfers

Your data is primarily stored and processed in India. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information according to Indian privacy laws.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

12. WhatsApp Integration

When you use our WhatsApp integration:

Your WhatsApp number is used only for delivering Krishna Talks responses
We comply with WhatsApp's Business API terms and privacy policies
Messages are processed through secure, encrypted channels
We do not access your other WhatsApp conversations or contacts

13. Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

14. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes via email or through our service.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. Contact Information

For privacy-related questions or concerns, please contact us:

Company: Helix Software Services, India

16. Spiritual Confidentiality

We recognize that spiritual conversations are sacred and deeply personal. Beyond legal requirements, we maintain the highest ethical standards in protecting the confidentiality of your spiritual journey and questions shared with Krishna Talks.